Shipping
Do you ship items internationally?
Yes, click here for the complete list of international countries.
Please note: due to licensing restrictions and size constraints, some products are only available for shipping in the United States. We apologize for the inconvenience. We only accept credit cards issued from a country we ship to.
Where will Birthday Express ship my order?
We will ship your order to the Shipping Address that you provide in the United States, US Territories, US Military bases (US & Abroad), Australia, and Canada. See above for more information on International Orders. Please do not list a Post Office Box (PO Box), or a Highway Contract Box (HC Box) if shipping any other method than budget because UPS cannot deliver to a PO or HC Box and shipment of your order will be delayed.
If you are shipping to a freight forwarder please follow their shipping instructions, including how to enter their shipping address, to assure your package arrives correctly AND is accepted by the freight forwarder. We are not responsible for the return of the package if the freight forwarder refuses the package due to the shipping address being incorrect.
What if there is a problem with my order?
If there is a problem with your order, or if you have any questions or concerns, please contact us directly.
Do you ship to APO/FPO addresses?
Yes. We ship to U.S. military addresses worldwide via USPS Priority Mail. To receive the correct shipping, please select the Standard Shipping Method in the shipping drop down in your cart. Please do not select any other shipping option, as they will not work with APO/FPO addresses.
All orders will ship through USPS to the military post office in about 6-10 business days. Delivery times will vary based on the military location.
CRITICAL NOTIFICATION TO ALL CUSTOMERS SHIPPING PACKAGES TO NAVY MOBILE UNITS (Effective 7/12/2013): If you are shipping a package to any mobile Navy unit, you MUST supply the full nine-digit zip code in order to ensure delivery. Please visit ALNAV message for more information on this government restriction.
The example below shows how to complete the "Ship To" address for APO/FPO addresses:
How are shipping and handling charges determined?
Domestic shipping rates depend on total weight or subtotal of the merchandise ordered and the shipping method selected. Please refer to the shipping section of your cart or checkout page for options based upon delivery date, shipping method and destination.
Please Note:
- All orders are subject to verification.
- Due to shipping costs, a $10 surcharge will always be added to all Alaska, Hawaii, Puerto Rico and US Virgin Islands orders.
When should I expect to receive my order?
That depends on what shipping option you pick and if your order is a personalized item (banners, centerpieces, favor boxes, invitations, plates, scrolls, thank-you notes, etc). If you're ordering a personalized item see the Personalized Item Shipping Delivery Time.
For all other items, this table gives the time frame for each our shipping options for orders in the US.
| Shipping Method | Delivery Time |
|---|---|
| Standard Delivery | 3-6 Business Days* |
| Express Delivery | 2 Business Days* |
| Premium Delivery | 1 Business Day* |
UPS SurePost
BirthdayExpress.com is proud to announce a new way of getting your product delivered to you when you want it! UPS SurePost, combines the efficiency of UPS shipping with the convenience of USPS delivery. UPS picks up your package at BirthdayExpress.com and delivers it to your local post office for final delivery to your mailbox or door by USPS. UPS SurePost is available for residential orders weighing less than 9 pounds for delivery in the US 50 states including Alaska and Hawaii, APO/FPO, PO Boxes, US Territories including Puerto Rico, and the US Virgin Islands*. This method is available for customers selecting Standard shipping method only. To ensure delivery within the allotted number of business days for each shipping method, your final carrier may vary.
*Please note: packages over 9 pounds or that are considered oversized will not be sent via UPS SurePost. Those packages will be delivered via UPS ground. *APO/FPO orders must select standard shipping only. No other shipping method is available for APO/FPO orders. Click here for more APO/FPO shipping details.
Can I have oversized items shipped express?
Yes, we can express ship most of our oversized items. However, an additional "oversized item" shipping charge may be added to your shipping total for each item. We include messaging indicating which products are considered oversized and will incur this additional fee in the product description so you have this information before checking out. Additional surcharge per item may be up to $20.00, depending on the size of the item. Please note that there are a few items such as children's chairs that cannot be shipped Express due to the size limitations with the carrier.
Which package delivery carriers do you use?
We ship our orders through either UPS, the US Postal Service (USPS), Canada Post, and Australia Post.
