How do I send back the item(s) I want to return?
If your order was shipped to a country outside of the US, please follow these instructions. Please read through our return policy to make sure your item is eligible for a refund.
You need to send your return through a traceable shipping method to the correct address. If you return the item without the ability to track the delivery and we don't receive the item, we will not be responsible for refunding the order.
Please return all products to:
- Birthday Express
- Attn: Returns Department
- 16205 West Small Road
- New Berlin, WI 53151
All web initiated requests will receive an automatic confirmation followed by an email confirmation. If you do not receive an email confirmation the security on your computer is not allowing our email to be delivered to you. If you choose to call or email us about your return, please include the following information:
- Your email address
- Your order number
- A brief description of the issue
- Any item damage or shortage, if applicable
How long will it take to receive my refund?
We generally process returns within a week of receiving the product back. During the Halloween season this process may take up to 4 weeks. Please note: we do not refund you for any shipping costs.