FAQ

BirthdayExpress.com is dedicated to providing the best possible service to our customers. Here are some of our most frequently asked questions:

• Contact Us

  • Who do I contact to find out about my order?

• My Account

  • Log In to your account

• Shopping

  • Do you only sell complete party packages?
  • I need help with personalized products.
  • How do I know if my photo will work for personalized products?
  • What makes a product "Exclusive"?
  • Do the favor boxes come filled?
  • I'd like to buy your favor boxes without the contents so I can fill them myself. Can I do this?
  • How do I know if an item is in stock?
  • If an item is out of stock, can I still buy it?
  • I can't find the party theme or item I'm looking for. What should I do?
  • How do I determine the correct costume size for me or my child?
  • How can I ensure that I receive the discount or special offer mentioned in my catalog?
  • Why didn't the promotional code work on my Web order?
  • Which payment options do you accept?
  • What taxes will I have to pay?
  • Do you have wholesale ordering and drop-shipping programs?

• Shipping

  • Do you ship items internationally?
  • Do you ship to APO/FPO addresses?
  • How are shipping and handling charges determined?
  • When should I expect to receive my order?
  • Can I have oversized items shipped express?
  • Which package delivery carriers do you use?

• Returns

  • What's your return policy?
  • How long will it take to receive my refund?

• Security & Privacy

  • Do you have a security guarantee?
  • How can I remove my name from your mailing list?
  • What is your privacy policy?
  • What is the Birthday Express Terms of Use policy?