FAQ
BirthdayExpress.com is dedicated to providing the best possible service to our customers. Here are some of our most frequently asked questions:
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Contact Us
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My Account
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Shopping
- Do you only sell complete party packages?
- I need help with personalized products.
- How do I know if my photo will work for personalized products?
- What makes a product "Exclusive"?
- Do the favor boxes come filled?
- I'd like to buy your favor boxes without the contents so I can fill them myself. Can I do this?
- How do I know if an item is in stock?
- If an item is out of stock, can I still buy it?
- I can't find the party theme or item I'm looking for. What should I do?
- How do I determine the correct costume size for me or my child?
- How can I ensure that I receive the discount or special offer mentioned in my catalog?
- Why didn't the promotional code work on my Web order?
- Which payment options do you accept?
- What taxes will I have to pay?
- Do you have wholesale ordering and drop-shipping programs?
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Shipping
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Returns
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Security & Privacy