Returns & Refunds
We want you to be happy with your purchase. If you are unsatisfied with your purchase and wish to return it, simply send it back to us within 30 days in the condition you received it for a full refund. Here’s how it works:
Please keep in mind that refunds are for the cost of the merchandise only and return shipping charges are not refundable.
If you return something that has been used, worn, altered, is missing items, or is without the original packaging or garment tag it can't be credited back to your account. So please double-check to make sure you've included all of the pieces and packaging before you return it. Keep in mind that there may be a minimum $15 restocking fee for returned items that fall outside our normal return guidelines, including unauthorized refused packages.
We can't take certain items back unless they're returned in the original, unopened factory-sealed packaging. These include: wigs, facial hair or any other artificial hair including hair pieces, hair clips/extensions, headbands, barrettes, hair accessories, and hats with attached hair, teeth, fangs, undergarments, hosiery, inflatable items (this applies to items that can be inflated orally), video tapes, DVDs, CDs, shoes & boots (does not apply to shoe covers, boot tops, or costume shoes designed for indoor use only or one time wear - footwear cannot have been worn, used, nor altered), eyelashes and cosmetics. Special Order Items, props that require special delivery, disposable helium tanks, Food & Edible Items including: box mixes, cookies, candy, mints, & edible decorations, and any item that has been worn, used, or altered are not returnable.
In order to process your return as quickly as possible, please be sure to send your return via a traceable method to the correct address.
Please return all products to:
- Birthday Express
- Attn: Returns Department
- 16205 West Small Road
- New Berlin, WI 53151
- Please Note: Your return must be sent via a traceable method. If you return the item without the ability to track the delivery and we don't receive the item, we will not be responsible for refunding the order.
Once your return has been received, allow 2-3 weeks for your refund to be processed.