Returns & Refunds
We want you to be happy with your purchase. If you are unsatisfied with your purchase and wish to return it, simply send it back to us within 30 days in the condition you received it for a full refund. Here’s how it works:
Please keep in mind that refunds are for the cost of the merchandise only and return shipping charges are not refundable.
If you return something that has been used, worn, altered, is missing items, or is without the original packaging or garment tag it can't be credited back to your account. So please double-check to make sure you've included all of the pieces and packaging before you return it. Keep in mind that there may be a minimum $15 restocking fee for returned items that fall outside our normal return guidelines, including unauthorized refused packages.
We can't take certain items back unless they're returned in the original, unopened factory-sealed packaging. These include: wigs, facial hair or any other artificial hair including hair pieces, hair clips/extensions, headbands, barrettes, hair accessories, and hats with attached hair, teeth, fangs, undergarments, hosiery, inflatable items (this applies to items that can be inflated orally), video tapes, DVDs, CDs, shoes & boots (does not apply to shoe covers, boot tops, or costume shoes designed for indoor use only or one time wear - footwear cannot have been worn, used, nor altered), eyelashes and cosmetics. Special Order Items, props that require special delivery, disposable helium tanks, Food & Edible Items including: box mixes, cookies, candy, mints, & edible decorations, and any item that has been worn, used, or altered are not returnable.
In order to process your return as quickly as possible, please be sure to send your return via a traceable method to the correct address.
Please return all products to:
- Birthday Express
- Attn: Returns Department
- 16205 West Small Road
- New Berlin, WI 53151
To initiate a return, access your order online by clicking here.
- Please Note: Your return must be sent via a traceable method. If you return the item without the ability to track the delivery and we don't receive the item, we will not be responsible for refunding the order.
For your convenience we offer an optional program designed to make returning an item easier for you. You can print your label and request a package pick up all from your own computer. Just follow the instructions on www.costumepartyreturns.com to print the shipping label. You can take the package to any Post Office or hand to your postal carrier. It's that simple and hassle free! We'll deduct the economical shipping rate of $7.99 from the amount of your return credit. If the cost of your returned item(s) is $7.99 or less we recommend using a different method to return your item(s). Please Note: the return label is only available for US customers. International Customers, please use the traditional return method.
The return label can only be used in the United States.
- Make sure there are no other tracking labels attached to your package.
- Fold the printed label at the dotted line. Place the folded label over the original shipping label and cover it completely with clear plastic shipping tape. Make sure not to cover any seams or closures with the label.
- Take your package to the Post Office or give it to your postal carrier.
All web initiated requests will receive an automatic confirmation followed by an email confirmation. If you do not receive an email confirmation the security on your computer is not allowing our email to be delivered to you. Please contact us via email and we'll help you with your return. If you choose to call or email us about your return, please include the following information:
- Your email address
- Your order number
- A brief description of the issue
- Any item damage or shortage, if applicable
Once your return has been received, allow 2-3 weeks for your refund to be processed.