Exchanges & Returns
We want you to be happy with your purchase. If you are unsatisfied with your purchase and wish to return it, simply send it back to us within 14 days in the condition you received it for a full refund. Here’s how it works:
Please keep in mind that refunds are for the cost of the merchandise only and return shipping charges are not refundable.
If you return something that has been used, worn, altered, is missing items, or is without the original packaging or garment tag it can't be credited back to your account. So please double-check to make sure you've included all of the pieces and packaging before you return it. Keep in mind that there may be a minimum 15% restocking fee for returned items that fall outside our normal return guidelines, including unauthorized refused packages. There is also a minimum 15% restocking fee if more than five of one item is ordered and returned.
We can't take certain items back unless they're returned in the original, unopened factory-sealed packaging. These include: wigs, facial hair or any other artificial hair including hair pieces, hair clips/extensions, headbands, barrettes, hair accessories, and hats with attached hair, teeth, fangs, undergarments, hosiery, inflatable items (this applies to items that can be inflated orally), video tapes, DVDs, CDs, shoes & boots (does not apply to shoe covers, boot tops, or costume shoes designed for indoor use only or one time wear - footwear cannot have been worn, used, nor altered), eyelashes and cosmetics. Personalized items cannot be returned unless they are incorrect due to a manufacturer error. Special Order Items, props that require special delivery, disposable helium tanks, Food & Edible Items including: box mixes, cookies, candy, mints, & edible decorations, and any item that has been worn, used, or altered are not returnable. Wholesale purchases and volume discount orders are also not returnable.
Exchanges: If you received your costume and need a different size, we want to make sure that process is fast and easy, and with no additional shipping charges! We offer exchanges for a different size of a costume or accessory purchased on Birthday Express within 14 days of delivery. Please see the Exchange Policy for more information about our costume exchanges.
Please note: Costume styles can change without notice due to a change in the manufacturer's production. These changes, no matter how slight, are beyond our control. We apologize for any inconvenience. We'll post any changes made to costumes in the web site descriptions and images as soon as we find out about them. Thank you for being patient with us with this issue.
In order to process your return as quickly as possible, please be sure to send your return via a traceable method to the correct address.
Please return all products to:
- Birthday Express
- Attn: Returns Department
- 16205 West Small Road
- New Berlin, WI 53151
To initiate a return, access your order online by clicking here.
- All return products require a RAN (Return Authorization Number) to be initiated within 14 days of delivery.
- Returns can be initiated from the website by clicking here.
- A return must be received within 14 days of initiating RAN.
- Please Note: Your return must be sent via a traceable method. If you return the item without the ability to track the delivery and we don't receive the item, we will not be responsible for refunding the order.
For your convenience we now offer UPS Flexible Returns, a new optional program designed to make returning an item easier for you. Please Note: This program is not available for orders placed on Amazon.com, Ebay.com, Newegg.com, Buy.com, Onestopshop.com, or Shop.com. You can initiate your return, print your label and request a package pick up all from your own computer. Just follow the instructions in our Initiate Return Section to print the shipping label. You can take the package to any UPS Store, or drop off location. It's that simple and hassle free! We'll deduct the economical shipping rate of $7 from the amount of your return credit. If the cost of your returned item(s) is $7 or less we recommend using a different method to return your item(s). Clicking on the "Print Shipping Label" button on the Return Confirmation Page will initiate the UPS Flexible Returns Program. Please Note: the UPS Flexible Returns Program is only available for US customers. International Customers, please use the traditional return method.
The UPS Flexible Return label can only be used in the United States. Alaska and Hawaii origins are UPS only.
- Make sure there are no other tracking labels attached to your package.
- Fold the printed label at the dotted line. Place the folded label over the original shipping label and cover it completely with clear plastic shipping tape. Make sure not to cover any seams or closures with the label.
- Take your package to a UPS drop box, a UPS Store nearest you: Find the Closest UPS Service Location or give it to your UPS driver.
All web initiated requests will receive an automatic confirmation followed by an email confirmation. If you do not receive an email confirmation the security on your computer is not allowing our email to be delivered to you. Please contact us via email or live chat and we'll help you with your return. If you choose to call or email us about your return, please include the following information:
- Your email address
- Your order number
- A brief description of the issue
- Any item damage or shortage, if applicable
Once your return has been received, allow 2-3 weeks for your refund to be processed if you paid with a credit or debit card. If you paid by check or money order, allow 3-4 weeks for your refund check to arrive. Please Note: this timing can vary based on the season.