If your order was shipped to a country outside of the US, please follow these instructions. Please read through our return policy to make sure your item is eligible for a refund. All returned items require a RAN (Return Authorization Number) that must be accessed within 14 days of the delivery date. To receive your RAN and initiate a return, contact customer service at 1-800-247-8432. Once you have the RAN, you must ship the item to our US returns address within 14 days of the date you accessed the RAN.
You then need to send your return through a traceable shipping method to the correct address. If you return the item without the ability to track the delivery and we don't receive the item, we will not be responsible for refunding the order.
Please return all products to:
Write your RAN number on your package before sending
All web initiated requests will receive an automatic confirmation followed by an email confirmation. If you do not receive an email confirmation the security on your computer is not allowing our email to be delivered to you. Please contact us at 1-800-459-2969 and we'll help you with your return. If you choose to call or email us about your return, please include the following information:
We generally process returns within a week of receiving the product back. During the Halloween season this process may take up to 4 weeks. Please note: we do not refund you for any shipping costs.
We do not offer our free shipping exchange policy for customers outside of the continental United States. However, you may return your order for a refund and place another order.