Most personalized items we offer on site will be delivered by the promised delivery date indicated during checkout. However some products may take longer depending on the method use to create the product or the shipping method.
Personalized centerpieces, favor boxes, invitations, plates, and thank-you notes will take an additional 2 days to ship. Due to the special nature of these personalized products, it will take an additional 2 business days for these products to ship. These 2 additional days are already included in the promised delivery date indicated during checkout.
Personalized banners, scrolls*, and keepsakes may take longer depending on the shipping method:
For keepsake scrolls with a new date* please allow 2-3 weeks from the date entered on the scroll for delivery. For any future dates** please allow 2-3 weeks from the date entered on the scroll for delivery.
*New Date is any birth date which is 7-10 days prior to the day the order is placed, including the order date itself.
**Future Date is any birth date which is after the day the order is placed.
Please note: If your order includes a personalized keepsake scroll with a New or Future Date, do not select Priority, Express, or Premium shipping because the item will not ship within the necessary time frame.